ERIC JOHN BISHOP_Resume 2022_No Address.pdfWORK SAMPLES
CRANBERRY OPENING TRAINING MANUAL_FOH_FINAL PRINT DAY BEFORE OPEN_7-10-18_EJB.pdfNew Store Openings
This was a large-scale project with multiple stakeholders. I led the production of the written plans, training and scripts. This was one of several store openings I managed.
Training Manager_GENERAL_Q1 2021.pdfTraining Management
I created the Training Management (TM) Team to manage store training and development. I provided the team with expectations, training, web tools and logs, and guided them on independent projects.
New Hires Training Management Poster.pdfBurgatory New Hires Processing Checklist_2020 BURGATORY.pdfEveryday Training
It's vital that training leaders communicate effectively and provide a seamless process to new hires. These tools helped to accomplish that by standardizing practices and organizing information.
Host Training 2021_Updated 2.9.21.pdfHost Training
This manual was tailored for a specific audience--young crew members working their first job.
FULL MANUAL_Server_Updated June 2021.pdfServer Training
These manuals undergo regular updating and improvement. Each are designed to consolidate information in one easy-to-print document.
Bar Training 2021_6.3.21.pdfBar Training
This project demonstrated how the empowerment of team members can lead to excellent and accelerated results.
FULL MANUAL_PREP 2020_ALL STORE_NO RECIPES_Updated 6.13.21.pdfBOH Training
This project demanded extensive research to ensure comprehensiveness and best practices.
New Menu Information_JUNE 2021_EJB.pdfMenu Changes
Changes to a menu can follow unpredictable timelines. Producing these materials by deadlines required careful preparation, team coordination and rigor.
Online Outreach
In addition to working in-store to assist with shifts and special projects, I also maintained our crew page and posts.
Introduction to Schoox Management_October 2019.pdfLMS Creation + Maintenance
Learning Management Systems facilitate the distribution and reception of training data. We started using a LMS Product called "Schoox," then moved to a proprietary format using Google Suite.
SERVER_SEPTEMBER_Monthly Results.pdfData Flow + Reporting
Stakeholders, like managers and Admins, need to be able to measure completion and evaluate effectiveness. Standardized, granular reporting let our teams know of success and new directions.
Multi-Media Creation
Training materials took many forms on the belief that people learn in different ways and prefer to learn in varied environments.
Thank you for reviewing these work samples! Much more is available by request. Feel free to contact me anytime.
ERIC JOHN BISHOP